Reliant Medical Group relocated their existing Holden Family Practice to a three-story multi-tenant medical office building owned by OHC Residences, Inc.
The Holden Family Practice’s Primary Care Outpatient Center has 25 exam rooms. Other spaces include a specimen collection facilities and processing area, central nursing and medical assistant work area, central registration area open to elevator lobby, 10 physician offices, clinical support space, lab/imaging, four private phlebotomy rooms, clinical support space, x-ray room, mammography room, reception and waiting. The Optometry center includes retail optical space, three exam rooms, eyeglass repair space, contact lens fitting room, and support space. There is also a retail pharmacy with prescription drop off/pick up area.
MPA utilized the Lean design process to design an efficient clinic and optimize the available space. We began with a multidisciplinary group of stakeholders including physicians, nurses, medical assistants, administrators, support staff, facilities staff, and patients. It was determined that the most efficient layout includes clinic pods located around a central nurse station. Each pod contains five exam rooms, two physician offices, medical assistant work area and dedicated support space. This layout supports the clinical team concept with staff close by for improved communication. The small scale of these pods creates a quiet and comfortable environment for patients and staff. Exam rooms were detailed in built mock-ups where staff and patients were able to test and critique varying design options. This process led to an exam room standard to be implemented in all future Reliant Medical Group clinics.